Powering the infrastructure of high-volume contact centers
When you’re spending tens of thousands of dollars per hour on television advertising, you can’t afford to wonder whether your toll-free numbers are working. Smart Carrier gives us real-time visibility into every aspect of our inbound traffic. During one campaign, the platform alerted us to an issue before our agents even realized something was wrong. We quickly isolated the affected carrier, shifted traffic, and kept our order lines running. The dashboard paid for itself in a single incident.
John L., VP of Operations
National Infomercial Brand